General
Manage my Account
FAQ
- Can customers provide free text responses / comments in surveys?
- Can I Contact My Customers who have Completed the Survey?
- Do I need a username and password to log in to EziSay?
- EziSay Contact Information
- General navigation around the site
- What if I didn’t receive my user name or password, or I cannot find the email?
Announcements
Dashboard & Reporting
Dashboard
Reporting
- Can I download my Leaderboard?
- Can I download my Survey results?
- Can I save my searches?
- How do I check my leaderboard?
- How do I check my NPS, ERS or Poll results of my store?
- What is ERS?
Surveys
Surveys
- Accessing Your Surveys
- Asking for free text comments on Emoticon Relationship Score (ERS) questions
- Asking for free text comments on Net Promoter Score (NPS) questions
- Can I have more than one Survey?
- Can my customers complete the survey more than once?
- How to add a comment (free text) question
Team and Objects
Managing Your Objects
- Accessing Objects
- How to Create an Object
- How to Delete an Object
- How to Modify an Object
- Object Dashboard for Selected Date or Time Range
- Object Dashboard; an Overview
Managing my Team
- Add New Team Members - Import from Excel (multiple)
- Add New Team Members - Manual Entry (single)
- Adding New Administrators to Your Account
- Adding Territory Managers - Existing Team Member
- Adding Territory Managers - New Team Member
- How to Delete a Team Member