The ERS is the EziSay Relationship Score and is a score out of 10.
It combines your responses against your company’s customised survey questions using a points system -
- Green is worth 10 points
- Yellow is worth 3 points
- Red is worth 1 point
The ERS score is totalled then divided by the number of responses to give you a score out of 10. The higher the ERS score, the more Greens you are getting and the better you are performing. The ERS helps define the issues around areas we’re measuring and provides a roadmap to positively affect the Net Promoter Score