The Leader Board is a live score of how each store or object is tracking across NPS and ERS survey questions. The Leader board results are automatically sorted by their National Ranking which is based on their NPS/ERS Score; then by Number of responses.
In a store network environment, each Store Manager can see how their team has been going and how they compare to other Stores across the country. Sharing this information amongst your teams helps drive competition and better behaviours amongst staff.
You can alter the information provided in the Leader Board by either:
- Switching between NPS, ERS or by Surveys Completed
- Applying a filter (eg. State)
- Re-ordering the Table (Eg. Sort by “Name”)
- Adjusting the Date or Time Range
All information can also be downloaded by the Store Manager in CSV format, which can opened using spreadsheet software such as Microsoft Excel.
 Provided that they have been given access rights by the company’s administrator.
Viewing NPS or ERS Scores
The Leader Board allows you to view either NPS or ERS data. You can then adjust the view further, if you wish, by applying filters, Date or Time ranges, or re-sorting the information in the table, or all of the above! To switch between NPS and ERS scores, it’s as simple as selecting the relevant button at the top of the Leader Board.
To Apply & Remove a Filter
There are a number of Filters available within the Leader Board. To apply a Filter, simply select the relevant item from the drop down box. In some instances, a second selection drop down will appear – in this instance, select the relevant items then select the button labelled “Show”.
To Remove a Filter, simply select “All” from the drop down box shown in Figure 4, then click the button labelled “Show”.
Downloading Leaderboard Data
Data contained within the Leader Board can be downloaded, with or without a filter applied. To download a report, it’s as easy as selecting any applicable filters required (see above), then clicking on the “+ Download Report” button.
Depending on which Internet browsing software you are using, the report will either a) automatically open b) save automatically in a default location or c) ask you for a location to save the file to.
The report will download in what is known as a “CSV” file, which can then be opened using spreadsheet software such as Microsoft Excel. For ease, the filename will include any date range information that has been applied to your report.
A common place to find your file is in your “Downloads” folder, or you may also find it by navigating to your Browser’s Download History.