Viewing Survey Results

From your Survey Dashboard you have the ability to click through from all questions included within your Survey. Questions can be found in the ERS or NPS Dashboard (depending on your survey inclusions). 

Viewing NPS Survey Results
Scroll down the Dashboard page until you see “My NPS Snapshot”. From here, you can view responses by either

1) Click on “Toggle Graphs”

This will show a chart for each response, clearly presenting the split between the rating given.

2) Clicking on the response option, ie. Quality of Food

A screen will display all customers who have responded by selecting this answer (no matter what rating they have given).

3) Clicking on the number of responses by rating (ie. Detractor)

A screen will display listing only customers who have responded with this rating against the associated question.

 

In the screen shown by selecting either of the above options, you can quickly and easily change views and options to adjust the data you see.

A Change the response you want to view results for; simply select the response from the drop down box and click on the button labelled “show”.

B Change the response score you want to view results for; simply click on the relevant emoticon or the button labelled “All”.


Viewing ERS Survey Results
Firstly, access the survey you wish to view results for by clicking on "Surveys" in the left hand menu and selecting your survey.

Then, apply any filters or date/time ranges you wish to the data.

 

Scroll down the Dashboard page until you see “My Questions”. From here, you can view responses by either;

1) Click on the arrow to the left of the question

Your dashboard will be extended to show a graphical representation of the number of respondents by drop down response as well as a list of all respondents in a table.

2) Clicking on the response option, ie. Quality of Food

A screen will display all customers who have responded by selecting this answer (no matter what rating they have given).

3) Clicking on the number of responses by rating (ie. Detractor).

A screen will display listing only customers who have responded with this rating against the associated question. If the customer has left their email or telephone details you will be able to match their response to their email and contact them directly about their experience.

 

In the screen shown by selecting either of the above options, you can quickly and easily change views and options to adjust the data you see. 

A Change the response you want to view results for; simply select the response from the drop down box and click on the button labelled “show”.

B Change the response score you want to view results for; simply click on the relevant emoticon or the button labelled “All”.

 

Contacting Your Customers

As shown in the above images, in instances where a customer has supplied their email address it is shown in the column labelled “Author”.

This information, plus Telephone numbers, can also be found on your Survey Dashboard.

To contact the customer, simply click on the email address and your default email program will open with a new email message and address automatically populated.

 

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