Can I Contact My Customers who have Completed the Survey?

If your customers have opted to provide their information as part of the survey, then you are entitled to contact them.

To find a customer's contact information, navigate to the Survey you wish to view results for (refer article Accessing Surveys for more information) and apply any filters or date/time ranges you wish to the data. Scroll down the Dashboard page until you see My NPS Snapshot or your ERS Questions. 

Click on any of the numbers shown against the Questions or Answers.

 

In instances where a customer has supplied their email address it is shown in the column labelled “Author”.  This information, plus Telephone numbers, can also be found on your Survey Dashboard.

To contact the customer, simply click on the email address and your default email program will open with a new email message and address automatically populated.

 

 

 

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