Real time notifications for Detractors

Notifications can be enabled for one or more answers on Net Promoter Score questions.

By enabling this function, an email will be sent to associated team members and the Admin user advising them of the response given by a customer.

This function has been designed to allow you to act immediately on any negative feedback received, and make contact with the customer to help resolve any issues (subject to contact information being supplied). 

To enable the setting, simply navigate to your Survey and click on Edit.

Scroll down until you reach your NPS Question and click click on the check box next to the answer you would like to receive notifications for. You can enable it for drill down answers including comments.

Scroll down to the bottom of the page and "Save" your updates.

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