From your Global, Campaign and Survey Dashboards, you have the ability to click through from all questions included within your Survey. Questions can be found in the ERS or NPS Dashboard (depending on your survey inclusions).
Viewing Polling Survey Results
Navigate to the Survey you wish to view results for (refer article Accessing Surveys for more information) and click on "Poll". Apply any filters or date/time ranges you wish to the data.
Results for each type of polling question are displayed in groups.
Results will be for Multiple Choice questions will be displayed in one of two ways, based on how you have set up your question:
- Only one answer allowed - results will be displayed as "Favourite"
- Multiple answers allows - results will be displayed "Polling Multiple Choice"
You can click on “Show Table” for number of responses by question, and to click through for more information on each question
Matrix questions are displayed in a bar graph format, with each Option (ie. Row) displayed on a separate graph. You can click on “Show Table” for number of responses by question, and to click through for more information on each question.
Ranking question results are formulated to display in order of the most important to the least important based on your customer selections. This is based on using the mean average across all results to provide a final importance grading. To see results by respondent, simply click on “Show Table”.
An overall rating for each question is displayed for Rating Questions. This is an average of all answers provided against each question. To see results by respondent, click on “Show Details”.