Can customers provide free text responses / comments in surveys?

Yes, you can ask customers to provide free text answers or comments during your survey.

Comments can be asked for on the following question types:

  • Net Promoter Score (NPS)
  • Ezisay Relationship Score (ERS)
  • Comment Question

 

Net Promoter Score Question: Add Comments

For more information click here

 

Emoticon Relationship Score: Add Comments

For more information click here

 

All comments received from a survey can be found in the "Poll" section of your dashboard. For more information click here

 

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