Notifications can be enabled for one or more answers on both Net Promoter Score (NPS) and Emoticon Relationship Score (ERS) questions.
By enabling this function, an email will be sent to associated team members and the Admin user advising them of the response given by a customer.
This function has been designed to allow you to act immediately on feedback received, and make contact with the customer to help resolve any issues (subject to contact information being supplied).
To enable the setting, simply navigate to your Survey and click on Edit.
Net Promoter Score (NPS) Questions
Scroll down until you reach your NPS Question and click on the check box next to the answer you would like to receive notifications for. You can enable it for drill down answers including comments.
Notifications will be sent for any respondent who has chosen a detractor score (0-6) and chosen a drill down answer or provided a free text comment.
Emoticon Relationship Score (ERS) Questions
Scroll down until you reach your ERS Question and click on the check box next to the answer you would like to receive notifications for. Be aware that you can set notifications for each happy, passive and negative responses in ERS, as well as by drill down and free text comments.
Scroll down to the bottom of the page and "Save" your updates.