How to ask for contact details

Name & Email Request

Add this question to ask your customers for their name and email address.

This is particularly important if you want to encourage response rates by utilising a consumer promotion, and helps you to build your customer database! 

Select "Name & Email Request" from the Select Question Type drop down list and click "+Add"

Enter the text you want your respondents to see when requesting their email and (optional) name - highlight a promotion or remind them they'll be added to a VIP Mailing list (for example).

The check box “Do not ask for name” is automatically checked. If you do wish to ask for your customer’s name then you will need to uncheck the box.

Telephone Message
This question gives you the opportunity to ask customers for a telephone number.

Select "Telephone Request" from the Select Question Type drop down list and click "+Add".

Enter the text you want your respondents to see when requesting their telephone number.

Unique Background

If you selected the "Modern" survey design, you also have the option to add a unique background for this question.

To do so, click on the checkbox next to "Apply unique background for this question", then click on the box "Click to upload" and select the file from your computer/file location.

 

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